Shipping policy

The price at checkout is the final price

The total you pay at checkout covers everything: your order, shipping, customs duties, import taxes and VAT. We pay all customs fees, duties and import taxes ourselves, so there is nothing to pay when your parcel arrives — no customs charges, no import VAT and no courier handling fees.

If a courier ever asks you for a customs or import charge, contact us before paying. If you have already paid one, send us the receipt and we’ll refund it in full.

Where we ship

We ship to all 27 EU countries, the United Kingdom, the United States, Canada, Australia and New Zealand. If your country is not listed at checkout, email us and we’ll see what we can do.

Shipping costs

  • Free shipping on orders over $100 to the EU, the UK, the USA and Canada.
  • Free shipping within Latvia on orders over $30.
  • Smaller orders, and orders to Australia and New Zealand, pay a flat shipping fee. You see it at checkout before you pay, and it already includes all duties and taxes.

Processing time

Every order is packed and shipped within 1–2 business days (Monday to Friday, excluding public holidays in Latvia). Printed merch (caps, beanies and mugs) is made to order by our print partner first, so please allow a few extra days.

Delivery times

After your order ships, delivery usually takes:

  • Latvia: 2–3 business days.
  • Rest of the EU: up to 5 business days.
  • USA and Canada: 8–10 business days.
  • UK, Australia and New Zealand: depends on the destination and on customs clearance. Your tracking link shows the latest estimate.

Delivery times are estimates, and remote areas can take longer.

Tracking

When your order ships, we email you a tracking link (where the carrier provides one). Tracking can take 24–48 hours to update.

Wrong address

Please check your address carefully at checkout. If a parcel has already been sent to an incorrect address you gave us, sending it again may cost extra.

Damaged or lost parcels

If your parcel arrives damaged, email us within 3 days of delivery with photos and we’ll make it right. If a parcel seems lost, send us your order number and we’ll investigate with the courier.

Contact

Questions about shipping? Email us at karlis@tablehockeyglobal.com.